Frequently asked questions.
What people ask us before deciding. If your question isn't here, write to us: we reply in under one business day.
Getting started with Arcetec
What do I need to work with Arcetec?
A Microsoft tenant: Microsoft 365, Entra ID, or an Azure subscription. It is the only entry requirement. If you don't have one yet, creating it is part of the work.
How does a project start?
With an unscripted conversation, a focused assessment that leaves us with a map, and an agreement with fixed scope and price before signing. Then comes a pilot with real people using the solution in their work, and finally production with support.
How do you charge?
Fixed scope and price after the assessment. Cloud consumption is billed separately, in Colombian pesos at the day's exchange rate (TRM), and managed services are contracted by monthly capacity.
Do you work outside Colombia?
Yes. We have delivered projects in nine countries. Service operations and governance are run from Colombia, in Spanish and on local time.
Azure consumption
Who bills me for my Azure consumption?
We do, as a Microsoft partner. You receive a single invoice in Colombian pesos, billed monthly in arrears at that day's official exchange rate (TRM), stated on the invoice, with thirty-day payment terms.
How can I lower my cloud bill?
With three levers we manage directly: Azure Hybrid Benefit to reuse the licensing you already pay for, reserved instances purchased in staggered tranches, and right-sizing by machine type and disk type.
How much can I save?
It depends on the architecture. For a client that ran its application and database on a single machine, splitting them into two tiers with Hybrid Benefit and reserved instances cut costs by 60% compared with pay-as-you-go pricing. A three-year reservation reaches a 62% discount on standard compute pricing.
How often is consumption reviewed?
It is reported every month in the optimization section of the report, and every quarter there is an in-depth analysis with a six-month forecast and recommendations for each environment.
Is cloud consumption subject to VAT?
Cloud services consumption is excluded from VAT (IVA). Managed services are subject to it.
Managed services
What does the managed service include?
Administration of the Azure platform and Windows Server operating systems, monitoring seven days a week with automatic ticketing, a formal patching cycle, backup management with quarterly restore tests, measured security posture and a ten-section monthly report.
What are your response times?
For a critical incident, thirty minutes to respond and four hours to resolve, with coverage seven days a week and progress updates every hour. Lower-severity issues are handled during business hours, also with committed times.
What happens if a ticket stalls?
It escalates on its own: to the service coordinator at sixty minutes, to the solutions architect at one hundred twenty and to operations management at two hundred forty. The client does not have to chase it.
Who is responsible for my database?
The database engine and the application layer remain with the client's team. We are responsible for the platform and the operating system, with technical support on the engine included at no additional cost. The split of responsibilities is documented component by component before we start.
How long does onboarding take?
Four to six weeks of enablement: discovery and inventory, baseline assessment, monitoring deployment, maintenance window configuration, runbooks and stabilization. Formal commitments take effect when the kickoff document is signed.
What do I receive each month?
A ten-section report with availability per server and the cause of each event, performance against the previous month, threshold analysis, updates, security, backups, incidents by severity, optimization and an action plan with an owner and a date.
Migrations and implementations
How long does an Azure migration take?
It depends on the inventory and the dependencies. A migration of critical infrastructure with SAP, SQL Server and third-party integrations was carried out on an eight-week schedule, including discovery and the design of the target architecture.
How do you keep things from breaking during the migration?
Migration in waves, with agreed cutover windows, testing for each wave and a rollback plan defined before touching production. And with network addressing planned so it does not conflict with the existing network.
What methodology do you follow?
The Microsoft Cloud Adoption Framework in five stages: discovery with an inventory of applications and dependencies, strategy with a business case, landing zone design, migration, and operations with governance and FinOps.
Can I keep part of my current infrastructure?
Yes. We have clients with hybrid architectures where existing investments coexist with new cloud services, connected through VPN or ExpressRoute.
Security
How do you measure the security of my platform?
With the Secure Score in Microsoft Defender for Cloud, reported month by month with its trend and the remediation status of each finding. It is not an opinion: it is a curve.
How do you harden servers?
We apply hardening baselines aligned with Microsoft and CIS practices, identical across all environments, and verify them every quarter against new recommendations.
How is your team's access to my systems controlled?
Our staff accesses only the systems that have been expressly authorized, through secure access mechanisms agreed between the parties, with Just-in-Time access on virtual machines.
What happens if you detect a security incident in the middle of the night?
Sentinel runs playbooks that act on their own: revoking the session, enforcing the second factor or isolating the device, without waiting for someone to wake up. The case then enters the same support workflow with its committed times.
Data and analytics
Do I have to migrate all my data to use Fabric?
No. OneLake connects your sources where they already are, through mirroring, shortcuts and connectors, and makes them ready for dashboards and artificial intelligence without moving them.
Which data sources can you connect?
On-premises SQL databases, Excel and CSV files, ERP systems and the business applications you already use. Each one comes in through the path that suits it.
Who owns the dashboards?
You do. The pipelines, the model and the dashboards are built on your own platform. Your information is not moved to any service of ours.
Can I apply artificial intelligence to my data?
Yes, with Azure AI Foundry on the same platform. The difference is that it works on your real data, not on a demo dataset.
Artificial intelligence and agents
How do you keep an agent from showing what it shouldn't?
Agents read from SharePoint with each person's permissions. No one can get a document through an agent that they could not open on their own.
Who is accountable for what an agent does?
Every agent has an owner, scoped permissions and traceability through Agent 365, just like an employee. You know who created it, what it accesses and what it has done.
What is Arcetec's MCP?
It is the standard Microsoft adopted to connect agents to business systems, and we already run it. It lets your systems answer from Copilot without building a separate integration for each one.
How do you roll out Copilot so it doesn't go unused?
By role, not by license. We identify the specific tasks of each profile, design the use cases and support the team until it becomes part of their daily work.
Microsoft 365 and our products
What do you do with Microsoft 365?
Migration and configuration of Exchange Online, Teams and SharePoint with site and permission governance, governed identity with Entra ID and Intune for devices, and optimization of the plans you already pay for.
Are Arcetec products installed in my tenant?
Yes, as a dedicated instance. Comunidad360, Planeo360 and the agents live in your tenant: identity is governed by your Entra ID, documents live in your SharePoint and the work happens in Teams. The code and the data stay with you.
What problem did the Power BI solution solve for Mercy Corps?
Project reports were produced manually, made it hard to compare indicators across territories and project stages, and arrived too late to support operational decisions. Dynamic dashboards replaced that process with clear, interactive, refreshable visualizations designed for accountability and decision-making during implementation.
What filters do the VenEsperanza project dashboards offer?
The dashboards let you filter information by territory and by beneficiary population. This segmentation makes it easier to compare indicators across areas and groups, and to answer donors' and strategic partners' questions about the project's reach and results accurately.
How do the dashboards help with traceability and reporting to USAID?
By consolidating data into a single source, the dashboards improve the traceability of information for audits and reports to USAID. According to the case study, this single source of truth reduces manual rework and keeps the team from having to rebuild figures every time a report is requested.
What tools were used in this solution?
The solution was built with Power BI and Excel. Power BI is used to design the interactive impact indicator dashboards, while Excel was used to prepare the project data that feeds those visualizations.
What was the main challenge facing Guaviare's tourism sector before this solution?
The sector lacked a structured system to collect, store and visualize data about the region. Information was scattered, with no data capture standards or accessible tools, which limited evidence-based public and private decision-making and made public policy planning difficult.
What key components did the solution implemented by Arcetec include?
The solution was a complete system for collecting, structuring and visualizing tourism data. It included data capture forms, surveys, data dictionaries and Power BI dashboards. This gave the region a permanent tool to effectively monitor and develop its tourism sector.
How did this solution benefit the players in Guaviare's tourism ecosystem?
The tool made it possible to monitor and develop the tourism sector with information that is comparable across periods and service providers. It also made the information accessible to every player in the regional ecosystem, supporting informed decision-making and improving the competitiveness of local service providers.
What technologies were used to build the Guaviare Tourism Observatory?
Robust, modern technologies were used to build this system. Specifically, Power BI for data visualization, Laravel for the backend, MySQL as the database and React for the user interface, ensuring a comprehensive and efficient solution.
What kinds of questions can the WhatsApp assistant answer?
The assistant answers frequent, repetitive questions, which in this case were about programs, requirements and processes. That way, the human team no longer handles questions that keep coming up and can focus on the cases that truly need their judgment and personal attention.
What happens when a question needs a person's attention?
The bot identifies complex cases and routes them to the human team along with the prior context of the conversation. That way, the advisor does not have to ask again what the customer already explained, and the handoff maintains service quality.
Can the assistant connect to the company's other tools?
Yes. The system is ready to integrate with a CRM, which makes it possible to record lead information and enrich the business's sales intelligence. The architecture is custom-designed so it can grow with your operation's needs.
How does the assistant help avoid losing sales opportunities?
By responding immediately and qualifying leads from the first contact, the assistant keeps inquiries from going unanswered during peak hours. When an opportunity is ready, it is handed to the sales team with the information needed to follow up.
What problem did automating contact validation solve?
Previously, checking that real estate portals were delivering contacts correctly was manual, slow and error-prone, and it could not detect failures in real time. This led to lost leads and lost sales opportunities. The automated solution continuously validates that delivery and removes the reliance on manual checks.
How are the validation results integrated with the company's systems?
The bot sends the results to the client's internal system via webhook. That way, every lead is traceable, so the sales operation knows which contacts arrived and which need attention, without relying on manual verification processes.
What is the web scraping service used for in this case?
A web scraping service was deployed in Chile and Colombia to extract sales and rental data. This information is used for market analysis and gives the sales operation up-to-date competitive intelligence that supports decisions on property pricing and availability.
What technologies were used in the solution?
The solution was built with Python and Selenium for automation and data extraction, and SQL for storing and querying the information. This combination covered both continuous validation of contact delivery and market monitoring.
How does Ellie-Bot improve the efficiency of the HR team?
Ellie-Bot automates first-line support for candidates and clients, freeing Core Profile's human team from repetitive tasks. This lets them focus on higher-value activities, such as in-depth profile evaluation or strategic management, significantly improving the productivity of the recruiting and sales process.
What key features does Ellie-Bot offer for candidate management?
Ellie-Bot centralizes the intake and sorting of résumés, eliminating the scattered information that used to slow the process down. It also lets candidates schedule appointments directly from the conversation with the assistant, streamlining scheduling and ensuring a consistent, organized flow of information for candidates.
How does Ellie-Bot ensure consistent customer service?
Ellie-Bot provides automated 24/7 support, ensuring Core Profile's website is always available to answer frequent questions immediately. This guarantees consistent answers at any time, improving the user experience with continuous interaction and no delays.
What kinds of problems does Ellie-Bot solve for companies?
Ellie-Bot solves challenges such as manually handled first-line support, excessive demands on the team's time, scheduling delays and scattered résumés. It also addresses advisors being overwhelmed by repetitive questions and inefficient appointment scheduling, by automating the first contact.
What problem did web scraping solve for Emprea Automotriz Chile?
Collecting market information manually was slow, costly and could not keep pace with changes in the industry. On top of that, data arrived in inconsistent formats that made it hard to cross-reference sources. The solution automated extraction and delivered standardized data, with configurable frequencies and source traceability, so analysis could be continuous and at scale.
In what format is the extracted data delivered?
The data is delivered in standardized formats, ready for analytics. This makes it possible to cross-reference information from different sources without manual cleanup and makes it easy for the end client to feed it directly into its sales intelligence analysis.
Is this kind of solution only for the automotive industry?
Not necessarily. The platform built for this client was designed to meet sales intelligence needs across different industries. What changes from one company to another is which sources are monitored and how often the information is needed, based on each business's goals.
How is the reliability of the collected information ensured?
The solution includes source traceability, so every data point can be traced back to its origin. This gives the client the basis to validate the information before making business and competitive decisions.
Why did Prime Digital Consulting choose a hybrid infrastructure?
The company needed to evolve its technology infrastructure while preserving its existing investments in on-premises systems. The hybrid strategy allowed it to add scalability and modern cloud services, taking advantage of Azure's capabilities without disrupting its current business services.
What key components did the implemented solution include?
The solution that was designed and implemented covered virtualized environments, centralized security management, cost optimization and continuous monitoring. Specialized support and ongoing guidance were provided to securely integrate the on-premises environments with cloud services.
What concrete benefits did Prime Digital Consulting achieve?
As a result, the company operates with greater agility and the ability to scale on demand. It also benefits from a predictable cost model, keeping control over its critical assets and ensuring the availability and security of its operations with 24/7 monitoring.
Which Microsoft technologies were used in this project?
The hybrid infrastructure was designed, implemented and managed exclusively on Microsoft Azure. This platform enabled the secure integration of on-premises environments with cloud services, solving Prime Digital Consulting's challenges.
What specific infrastructure challenges did the Azure implementation solve for Somic?
The Azure implementation addressed Somic's need for infrastructure that could support its growth, improve the availability of critical systems and reduce high maintenance costs and operational complexity. It also mitigated security risks that were limiting the business's agility to pursue new digital initiatives.
What concrete benefits did Somic gain by migrating its infrastructure to Microsoft Azure?
Somic gained the flexibility to scale its operations on demand, a significant improvement in its security posture and more time for its internal team. This allowed them to focus on strategic, higher-value projects for the business instead of spending resources on managing physical infrastructure.
What kind of ongoing support does Arcetec offer for cloud infrastructure management?
Arcetec implemented and manages Somic's cloud infrastructure on Microsoft Azure, including virtualized environments, security management, cost optimization and continuous monitoring. It also offers specialized support and guidance through digital transformation, ensuring operational stability and a transparent cost model.
Which Microsoft Azure technologies were used in this solution for Somic?
Somic's cloud infrastructure uses key Microsoft Azure technologies such as Azure Virtual Machine for the virtualized environments, Azure Backup for data protection, Azure Monitor for performance tracking and Azure Security Center to strengthen its cybersecurity posture.
How is Azure consumption billed in this service?
Consumption is billed by us as a Microsoft partner, on a single invoice in pesos at that day's official exchange rate (TRM). This way, your company has a single billing document for the entire platform, no matter how many environments are running at any given time.
What happens when a new environment needs to be added?
Each new environment is added to the inventory of the service Arcetec manages, so the contract is not reopened and no separate project is started. According to the published case study, Somic went from one to seventeen environments in twelve months without reopening the contract for each addition.
Who manages the platform as the number of environments grows?
The platform is managed by Arcetec, which adds each new environment to the service inventory. That way, your company's technical team can focus on its end customers while infrastructure operations stay with a single accountable provider.
What technologies power this solution?
The solution runs on Microsoft Azure and Windows Server. Both technologies make it possible to manage the ERP's production environments centrally, and service continuity is reinforced by a replicated architecture that eliminates the single point of failure.
What happened to the primary database engine?
A cumulative update left the primary database engine stopped in the middle of business operations. Faced with that situation, Arcetec chose to fail the service over to the replica server, which allowed operations to resume in forty minutes without waiting for the problem on the primary server to be fixed.
How was service restored so quickly?
The service was failed over to the replica server, so operations could continue while the affected environment was being dealt with. This decision kept the pharmacy from being without its systems for as long as it would have taken to recover the primary engine.
What happened to the affected environment after the failover?
The affected environment was rebuilt that same night, outside business hours. That way, the full recovery did not interfere with customer service during the day.
What technologies were used in this solution?
The solution relied on Microsoft SQL Server and Microsoft Azure. Combining a replica with the cloud platform made the failover and the subsequent rebuild of the affected environment possible.
What was the pharmaceutical manager's original problem?
The application and the database ran on the same machine with 64 cores and 256 GB of memory, so both competed for the same resources. That saturation hurt operational performance and made it hard to use the infrastructure efficiently.
What did the implemented solution involve?
Each tier, that is, the application and the database, was given its own machine, sized to the needs of its role. This separation eliminated contention for resources and made it possible to allocate each component's capacity precisely.
How was the 60% cost saving achieved?
The saving came from combining Azure Hybrid Benefit with reserved instances on Microsoft Azure. Compared with pay-as-you-go pricing, this combination reduced infrastructure costs by 60%, according to the results documented in the case study.
Which Microsoft technologies were used in this project?
The project was built on Microsoft Azure, using Azure Hybrid Benefit to optimize licensing and reserved instances to reduce compute spending. Both were key to achieving the savings obtained.
What was the institution's main operational risk before the solution?
The main risk was total dependence on a single database server. Any failure in that engine meant a complete halt to the institution's operations, seriously compromising the continuity of its services and the availability of critical information for its day-to-day management.
Which Microsoft technologies were used to solve this challenge?
Key Microsoft technologies were used to remove the dependence on a single server. Specifically, the solution was implemented with Microsoft Azure, Microsoft SQL Server for database management and Azure Backup to ensure the information is backed up.
How was database continuity achieved?
Database continuity was achieved by implementing three machines with synchronous replication. These machines, equipped with Premium SSD v2 disks, work together to ensure there is no single point of failure, and backups are managed separately according to workload type.
What concrete results did the institution achieve with this implementation?
The institution achieved guaranteed operational continuity for its database, eliminating the risk of outages caused by a single server failing. Three machines with synchronous replication were implemented, ensuring constant service availability, at a monthly cost of US$1,022.30 for the replica.
What does it mean for network protection to be documented in the contract?
It means the terms of your network protection are written into the agreement with the provider, not just into the technical configuration in the console. That way, what is committed is verifiable and enforceable for operations, and does not depend on the memory of whoever manages the platform.
What role does Azure DDoS Protection play in this solution?
Azure DDoS Protection is one of the components that protects the network against denial-of-service attacks. Together with network security groups by port and protocol, it helps control which traffic reaches the servers and from where, reducing the operation's exposure.
What is Just-in-Time access in Defender for Servers used for?
Just-in-Time access keeps the servers' management ports closed by default and opens them only for as long as needed, when an authorized user requires it. This limits the windows during which a server can be attacked from the network.
What does the 99.9% availability commitment on Premium SSD disks mean?
It is the level of availability that the Microsoft Azure platform commits to for the Premium SSD disks that support the operation. For the pharmacy, this figure backs service continuity and is written into the contract together with network protection.
How was the migration done without disrupting third-party integrations?
The migration was carried out in waves over eight weeks. Addressing was planned from the start, and care was taken to keep third-party integrations from breaking during the move, so operations could keep running while the infrastructure moved to the cloud. Each wave was designed to protect the processes that depend on those connections.
Which systems were moved to Azure in this project?
The systems that ran on the company's own servers were moved: SAP, Microsoft SQL Server and the web services. These are critical components for the company's operations, so the project was designed with special care to ensure the move did not affect how they run or the integrations that connect them with other parties.
What financial benefit did the client get from the three-year reservation?
By committing to a three-year reservation for compute, the client obtained a 62% discount on that line item compared with the no-commitment option. It is a cost lever that comes into play when a company has clarity about its medium-term infrastructure demand and decides to commit to it.
What should a similar company consider before migrating its critical infrastructure?
It is best to first identify the third-party integrations that cannot be interrupted, plan the addressing and define a phased move. A prior assessment helps decide which systems to move first and how to validate each wave. At Arcetec, we support that process with an approach tailored to each operation, always on the Microsoft platform.
What kinds of inquiries does the WhatsApp assistant handle?
The assistant handles first-level inquiries, meaning the most frequent and basic questions, using the organization's own information. When an inquiry calls for judgment or more detailed attention, the assistant routes it to a person on the team. This way, your team can focus on the cases that truly need human intervention.
How does the assistant know when to hand an inquiry over to a person?
The assistant is designed to escalate to a person on the team when the inquiry requires it. This handoff is part of the solution: the assistant resolves what it can with the available information and passes complex cases to your team, without leaving the customer without an answer.
What problem did Explore Canada have before implementing this solution?
Before the implementation, the entire volume of inquiries was handled by people alone, and much of the team's time went into first-level support. This caused delays in responses and limited the team's ability to focus on higher-value inquiries.
What concrete result did the assistant deliver?
In first-level support, response time dropped by 70%. This result reflects the direct impact of automating initial support over WhatsApp, a channel customers use every day, while personalized support remains available whenever it is needed.
What problem did Sencinet have with its data?
The project area's information sources were scattered, so every management KPI required integrating the data by hand. This consumed the team's time and made it hard to have consolidated information for making decisions about projects.
How did Arcetec solve the scattered information problem?
Arcetec implemented an enterprise data lake on Microsoft Azure that unifies the area's data sources. Thanks to this architecture, management KPIs are maintained without manual integration, so the information reaches the people who need it already consolidated.
What technology was used in this project?
The solution was built on Microsoft Azure, Microsoft's cloud platform, which Arcetec implements and operates for its clients. On this foundation, the data architecture supporting the project's enterprise data lake was designed.
What can my company gain from a similar data architecture?
A well-designed data architecture lets management KPIs be built on unified information rather than manual integrations. If your organization is dealing with scattered sources, you can contact us to assess your situation and define a solution tailored to your operations.
Why did Mercy Corps need to change how it presented VenEsperanza's results?
Because reports for donors and partners were built by hand, a process that made it difficult to show the program's results with the clarity and confidence that funders expect. With interactive dashboards, information is presented consistently and every figure can be traced back to its source.
What does it mean for the figures in the dashboards to be traceable?
It means that any metric shown on the dashboard can be followed back to the source it comes from. This traceability lets donors, partners and internal teams verify the results without relying on additional explanations, which brings transparency to the program's accountability.
What technology tool was used for this solution?
The solution was built with data visualization in Power BI, a Microsoft platform tool for creating interactive dashboards. Arcetec works exclusively with Microsoft technology, and in this project data visualization was the core of turning manual reports into dynamic, verifiable dashboards.
Can an organization similar to Mercy Corps apply this same solution?
Yes, if your organization needs to present program results to donors or partners and currently relies on reports built by hand. To assess whether this approach fits your case, you can contact Arcetec and receive consulting focused on the needs of your industry and your data sources.
What problem does this customs data integration solution solve?
It solves the fragmentation of customs information. Each national authority delivers data in different, scattered formats, which delays consolidation, hinders comparative analytics and leads to interpretation errors. The platform creates a common integration layer that brings that information together in one place.
How is data from the different countries normalized?
The platform standardizes the catalogs and unifies the tariff codes of the seven countries. As a result, the information from Colombia, Chile, Peru, Ecuador, Mexico, Argentina and Uruguay sits in a single structured data model, ready to be queried and analyzed together.
What do the organization's teams get once the platform is in place?
Teams access comparative dashboards and custom queries without manual intervention. The information is traceable and auditable, which supports timely operational and strategic decisions, with clean data for advanced analytics at an international scale.
What technologies was the platform built with?
The platform was developed as a custom ETL solution using Python and SQL for data ingestion and transformation, with SharePoint, Next JS and Nest JS as part of the architecture. The result is a tool tailored to the organization's regional needs.
What problem did this project solve for Sencinet?
Sencinet needed to unify data sources to build management KPIs. Its teams were slow to access key information and depended on manual processes that caused inconsistencies, rework and high operating costs in their dashboards.
What components make up the solution's data architecture?
We implemented an architecture for automated data ingestion, transformation, cleansing and loading into a data lake. On this foundation we developed the reports in Power BI and Superset, which replace the manual integration processes.
Can the new environment grow with the company's new needs?
Yes. The new environment makes it possible to scale to new use cases and quickly add new data sources without affecting the performance of the analytics layer.
Who benefits from access to the information generated?
Both Sencinet's project managers and its clients now access strategic information faster. This reduces operating costs and improves the use of data in a large-scale telecommunications operation.
What problem does implementing an RFM model solve?
It addresses the need to better understand members' purchasing behavior, making it possible to design differentiated loyalty strategies. It tackles the limitations of manual KPI dashboards and the lack of an analytical model to segment customers by value and purchase patterns, which made it hard to focus sales efforts and personalize services.
What technologies were used in this solution?
This solution used key technologies such as Python, which was likely used for data processing and implementing the RFM model. In addition, Azure SQL was used for database management and Power BI for visualizing and optimizing the KPI dashboard, enabling automation and analysis.
How does this solution support business decision-making?
The solution optimizes the KPI dashboard with automation and segments members using the RFM model. By building differentiated loyalty strategies directly into the executive dashboard, your company can make timely, evidence-based sales and service decisions, focusing efforts on the segments with the greatest potential.
Can this solution be replicated in other areas of my company?
Yes, the process implemented was fully documented and designed to be replicable. This means your company can extend this solution to new service lines or future sales campaigns, using the same methodology and structure to keep improving customer intelligence and automation in other areas.
How long does it take to implement Arcetec LMS in a company?
Implementing an LMS on Microsoft 365 usually takes between 4 and 8 weeks, depending on the complexity of the environment and each client's specific needs. During this period, we customize the platform, migrate content and train staff.
Is the LMS on Microsoft 365 compatible with other learning management systems?
Yes, the LMS on Microsoft 365 can integrate with other learning management systems and software tools. We offer APIs and technical support to make these integrations easier. This lets companies get more out of their existing technology investments.
What technical support does Arcetec offer for the LMS?
Arcetec provides 24/7 technical support through multiple channels, including live chat, email and phone. We also offer ongoing training and online resources so users can resolve their questions on their own.
What analytics and reporting capabilities does the LMS on Microsoft 365 offer?
The LMS on Microsoft 365 includes advanced analytics tools that let companies generate detailed reports on user performance. You can view metrics such as course completion rate and learning time, which supports informed decision-making. Reports can be customized to each organization's specific needs.
How can Arcetec LMS support a company's digital transformation?
The LMS on Microsoft 365 supports digital transformation by offering a modern platform for online training and skills development. This allows companies to reduce training costs by up to 50% and improve talent retention. It also fosters a culture of continuous learning, which is essential in today's business environment.
What kind of content can be included in the LMS on Microsoft 365?
The LMS on Microsoft 365 lets you upload many types of content, such as videos, documents, quizzes and interactive resources. This makes it easier to build custom courses tailored to the needs of each company and its employees, ensuring effective and engaging learning.
Can I try the LMS on Microsoft 365 before buying it?
Yes, we offer a 30-day free trial of the LMS on Microsoft 365 so you can evaluate all its features. During this period, you will have full access to the platform and can see how it adapts to your training needs.
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