Terms and Conditions
Read the Terms and Conditions for using Arcetec services. Accept our policies and use our services responsibly and lawfully.
By using Arcetec's services, the user accepts these Terms and Conditions and agrees to use them lawfully and responsibly, respecting intellectual property and applicable regulations.
Service Policies
ARCETEC SOLUCIONES TECNOLÓGICAS S.A.S presents the terms and conditions under which it will provide its services. Under Colombia's Electronic Commerce Law (Law 527 of 1999), by selecting or clicking the Accept option on the registration form, you confirm that you have read, understood, and accepted the terms and conditions set out in this document, which has legal validity and effect.
Acceptance of the Service policies presented here is required for Arcetec Soluciones Tecnológicas S.A.S to begin providing the service or services. All current services, and any that are added in the future, will be subject to the terms and conditions described in this document.
Terms of Service
Review each section for details on our policies
Changes to the Terms
ARCETEC SOLUCIONES TECNOLÓGICAS S.A.S reserves the right to add, remove, or modify any provision of these policies at any time and without prior notice. Modifications take effect once they are posted on the website. Your continued use of the Services after such posting constitutes your acceptance. If the CLIENT does not agree with the terms of any modification, the CLIENT may discontinue the service without further liability by providing written notice within 30 calendar days following the posting of the modifications.
1. Permitted Content
We will not tolerate sites that express hatred or promote terrorism on our network. If we receive notice that a site hosted on our network contains prohibited content, the client will be notified immediately and is required to remove the content, or the account will be suspended without a refund. We prefer that you self-regulate the content of your account and stay aware of, and responsible for, what your site makes publicly available. Even if another user has access to your account, you are responsible for their actions.
1.1 Unlawful Use
Arcetec servers may be used for lawful purposes only. Storing or publishing any information, data, or material that violates any regulation or law is prohibited. This includes: copyrights, trademarks, trade secrets, or any other intellectual property used without proper authorization, the sale of restricted drugs, and obscene or defamatory material. Examples of unacceptable content: pirated software, hacker programs, warez sites, mp3 files, and IRC bots. The undersigned agrees to indemnify and hold Arcetec Soluciones Tecnológicas S.A.S harmless from any claim resulting from the use of the services.
1.2 Prohibitions
**Child Pornography:** Content related to child pornography will not be permitted under any circumstances. The site will be canceled immediately without prior notice or refund. Lawful adult content is permitted. **Security Violations:** Violations of system or network security are prohibited. Examples include: unauthorized access, interference with service, mail bombing, flooding, and forging of TCP-IP headers. **Resource Abuse:** Any hosting account that uses more resources than allowed may have its service upgraded to a VPS/Dedicated Server. **Chat Rooms:** Not permitted in shared hosting environments, only on Dedicated servers and VPS. **IRC:** IRC servers, IRC bots, and IRC shells are not permitted on shared hosting services. **Prohibited Scripts:** Proxy servers, torrent trackers, and torrent clients are not permitted on shared hosting. **Multimedia Files:** Accounts may not use more than 70% of their space for multimedia files.
2. New Hosting Services
All purchase orders for shared hosting, Reseller, VPS, and Dedicated Servers are activated within a maximum of 24 to 48 hours. If you are a first-time user, you will receive two emails: one with the access details for the contracted service and another with the login details for the client area. If you are an existing client, you will receive only the email with the service administration details. **Proration:** Arcetec prorates the cost of services so that the billing date falls on the first day of each month.
2.1 Satisfaction Guaranteed
Arcetec provides a 30-day guarantee on Reseller Hosting and Shared Hosting purchases. This guarantee applies if, for any substantiated TECHNICAL reason, you are NOT satisfied with the services during the first 30 days. The request must be made in writing and state the reason. Arcetec will proceed with the termination and a refund of 100% of the amount paid. The request must be made within the first 30 days after the service is activated.
3. Domain Names
**Domain Registration:** • Arcetec will proceed with the registration once payment is validated. • Domain names are NOT reserved without prior payment. • The minimum contract term is 1 year. • Once a domain is registered, it cannot be modified until its term ends. • The domain will be registered with the information provided in the order form. • The client agrees that the registration is for lawful purposes and assumes responsibility for usage rights. **Domain DNS:** If you purchase a hosting service together with the domain, Arcetec delivers the domain configured and pointing to the hosting. If you already have your domain with another provider, you must change the DNS with your current registrar.
3.1 Domain Expiration and Renewal
Domain renewal must be carried out when the domain has reached the end of its contract term. It is the client's responsibility to keep contact information up to date and to renew on time to avoid losing the domain. Once a domain expires, it loses its DNS configuration, and if it is renewed, it must be configured again to work properly.
4. Prices and Rates
Prices for all of our services are available in our **Marketplace**, in the section for each product or service. Prices may vary and are updated periodically. To check current rates for Hosting, VPS, Dedicated Servers, Domains, and other services, please visit our online store or contact our sales team. **Note:** The prices published in the Marketplace are the only valid prices at the time of purchase.
5. Payment Methods
Arcetec accepts various payment methods, including bank transfers, credit and debit cards, and electronic payment platforms. Payment details are provided when the purchase order is placed. The service will be activated once the payment is verified and validated by our team.
6. Service Cancellation
The client may request cancellation of their services at any time by written notice. Cancellation will take effect at the end of the current billing period. Arcetec reserves the right to cancel services for breach of these terms and conditions, unlawful use, nonpayment, or other violations of the established policies.
7. Technical Support
Arcetec provides 24/7 technical support for all of its services. Support is available through tickets, live chat, and email. The scope of technical support includes issues related to the infrastructure and services provided by Arcetec. It does not include web development, custom programming, or problems caused by the client's applications or scripts.
8. Limitation of Liability
Arcetec Soluciones Tecnológicas S.A.S will not be liable for indirect, incidental, special, or consequential damages resulting from the use of, or inability to use, the services. Arcetec's maximum liability will be limited to the amount the client paid for the specific service during the previous 12 months.
9. Governing Law
These terms and conditions will be governed by and construed in accordance with the laws of the Republic of Colombia. Any dispute that arises will be submitted to the exclusive jurisdiction of the competent courts of Colombia.
Do you have any questions?
If you need more information about our terms and conditions, please contact us.